Your support team may need to access your computer in order to diagnose a problem. In order for us to remotely access your computer, we will need your COMPUTER NAME. It will be similar to D1055 (for a desktop). After we have received your computer name, when we attempt to connect, you will receive a prompt similar to this:
(the name may vary depending on who it is handling your ticket)
If you click "chat", you will get this window:
When you are done, just close the "hover" window.